How can we help you?
Browse help topics for students and instructors, or contact us directly if you can't find what you're looking for.
Help for students
Everything about enrolling, attending live lessons, and tracking progress.
- How to create an Aalemni account
- How to enroll in a course
- How live online sessions work
- How in-person lessons are scheduled
Help for instructors
Guides for creating courses, scheduling lessons, and understanding earnings.
- How to become an instructor
- How to create a course with modules and lessons
- How the 20% commission works
- How to upgrade to a growth plan with analytics
Payments & refunds
Information about payment methods, charges, and refund rules.
- Accepted payment methods
- When your payment is confirmed
- Refund eligibility and timing
Technical issues
Troubleshooting access, devices, and live session issues.
- I can’t join a live session
- I can’t access my course content
Guides by topic
Find detailed answers and instructions for common questions.
Help for students
Everything about enrolling, attending live lessons, and tracking progress.
How to create an Aalemni account
To create an Aalemni account, click on the 'Sign In' button on the top right corner of the homepage. Click on 'Sign Up' in the login page. Fill in your details including your name, email address, and password. After submitting the form, you'll receive a confirmation email. Click the link in the email to verify your account and you're all set to start learning!
If you still have questions, feel free to Contact support
How to enroll in a course
To enroll in a course, first create an Aalemni account. Then, browse the available courses and select the one you're interested in. Click the 'Enroll' button on the course page and follow the prompts to complete your enrollment.
If you still have questions, feel free to Contact support
How live online sessions work
Live online sessions are conducted via any video conferencing platform. Once you enroll in a course, you'll be able to access all its modules and lessons. Each lesson (if in person) will have an address or (if online) a link to join the session.
If you still have questions, feel free to Contact support
How in-person lessons are scheduled
In-person lessons are scheduled by the instructor and communicated through your dashboard. You can find the location, date, and time of each in-person session in your course details. Make sure to arrive on time and bring any necessary materials as specified by the instructor.
If you still have questions, feel free to Contact support
Help for instructors
Guides for creating courses, scheduling lessons, and understanding earnings.
How to become an instructor
To become an instructor, You must create a new account as an instructor. Fill out your profile, submit your credentials. And start teaching!
If you still have questions, feel free to Contact support
How to create a course with modules and lessons
After your instructor account is created, In your dashboard page, you can find the 'Create Course' section. Add modules and lessons, and set your schedule before publishing.
If you still have questions, feel free to Contact support
How the 20% commission works
Aalemni takes a 20% commission from each course sale. Your earnings are calculated automatically and can be tracked in your instructor dashboard.
If you still have questions, feel free to Contact support
How to upgrade to a growth plan with analytics
To upgrade, visit your account settings and select the growth plan. This unlocks advanced analytics and promotional tools for your courses.
If you still have questions, feel free to Contact support
Payments & refunds
Information about payment methods, charges, and refund rules.
Accepted payment methods
We accept major credit cards, debit cards, and select digital wallets. Payment options are shown at checkout.
If you still have questions, feel free to Contact support
When your payment is confirmed
Payments are confirmed instantly. You will receive an email receipt and your course access will be unlocked immediately.
If you still have questions, feel free to Contact support
Refund eligibility and timing
Refunds are available within 7 days of purchase if you have not accessed more than 20% of the course content. Refunds are processed within 3–5 business days.
If you still have questions, feel free to Contact support
Technical issues
Troubleshooting access, devices, and live session issues.
I can’t join a live session
Check your internet connection and ensure you are logged in. If the issue persists, try refreshing the page or using a different browser.
If you still have questions, feel free to Contact support
I can’t access my course content
Verify that you are enrolled and logged in. If you still can't access content, clear your browser cache or contact support.
If you still have questions, feel free to Contact support
Still need help?
If you couldn't find your answer here, you can reach out to our support team. We typically respond within 1–2 business days.